IT Infrastructure Manager
With more than 200 locations and a team of 1,200+ dedicated professionals, AKG is one of Australia's leading providers of employment, training and health services. Our services support people creating real impact and empowering the lives of others.
If you're passionate about Infrastructure and have past success in proactively managing, monitoring and maintaining improving IT Infrastructure and data privacy and would like to be part of an organisation where your work directly helps the business to thrive, AKG offers the opportunity to partner with the business in a rewarding role.
The opportunity
- Provide leadership and strategic direction, establishing a clear vision for infrastructure services that aligns with business needs and IT strategy. Lead a skilled team of 5 direct reports to success
- Maintain positive and proactive engagement with business unit and joint venture employees and leaders, to understand and respond to business requirements, impacts from issues and ongoing problems
- Develop and foster strong business relationships and collaboration to ensure effective working relationships to ensure consistent, high-quality service delivery
- Implement and maintain AKG IT Infrastructure. Ensuring all applications, tools, operating systems and devices are operating to the business specification and, regulatory and cyber security requirements.
- Manage service risks, vulnerabilities and security issues and requirements, escalating issues as necessary and developing tactical and strategic remediation plans. Management and preparation in regulatory audits (Right Fit For Risk, ISO27k, etc), understanding of the frameworks.
About you
- Proactive and hands-on leader with demonstrated experience working in a high-pressure, fast-paced, collaborative environment
- Ability to think outside the box to solve problems and deliver solutions
- Strong communication skills and exceptional customer-centric focus and can-do approach
- Demonstrated technical and managerial experience in a complex Infrastructure or Technology environment – exceptional knowledge of service delivery as well as successful service level agreement accomplishments (experience leading change management projects and lead a culture of continuous improvement)
- Relevant Industry Certifications/qualifications
- Microsoft 365 Apps for Enterprise, Endpoint Manager, Autopilot, Microsoft Azure and AVD, experience with Cyber Security tools and monitoring systems. Email spam filtering systems and a good understanding of webapps, webservers, APIs, especially the high availability and security hardening aspects.
- Excellent knowledge of current protocols and standards, including Active Directory management (users, groups, OUs, DNS, DHCP, replication, hardening), SSO and MFA technologies, Next-Gen Firewalls (Palo Alto or similar), SASE and SD-WAN technologies (CATO, Meraki or similar), Business Continuity, Disaster Recovery
- Hold or have the ability to obtain a current Police Clearance and Working with Children Check
- Australian Citizen or permanent resident
More than just a salary!
- Hybrid working arrangement
- Discounts from a large number of well-known retail /travel and adventure companies for staff
- EAP Program available for yourself and family members
- Opportunity to grow and develop through training and leadership support
- 5 weeks annual leave after 3 years' service
- Cash out or purchase annual leave
- Gender neutral paid parental leave of 12 weeks
- Extensive leave provisions including domestic, community service and study leave
- Education assistance and study leave.
About AKG
At AKG, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
Next steps
*For assistance with accessibility requirements or recruitment adjustments, contact our talent team at recruitment@akgaustralia.com.au or 07 3727 1306
